FAQ

What types of products does DECODEMURE offer?

DECODEMURE is a luxurious home decor brand that offers a curated collection of high-quality products designed to elevate your living space. Our offerings include [list of specific product categories, such as: elegant wall art, sophisticated lighting fixtures, luxurious textiles, and exquisite tableware]. We carefully select each piece to ensure it meets the highest standards of quality and style, reflecting a timeless and sophisticated aesthetic.

How does DECODEMURE ensure sustainability in its products?

Our commitment to sustainability is reflected in our use of eco-friendly materials and designs. We prioritize sourcing materials that minimize environmental impact, contributing to a greener planet without compromising on style or functionality.

What is the return policy for items purchased from DECODEMURE?

We have a 14-day return policy, which allows customers to request a return within 14 days of receiving their item. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging.

Are there any items that cannot be returned?

Yes, certain types of items are non-returnable. This includes perishable goods, custom products, personal care goods, hazardous materials, and items on sale or gift cards. If you have questions about a specific item, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item for a different one?

The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it appropriately.

Does DECODEMURE ship internationally?

Yes, DECODEMURE offers international shipping. Please check our shipping policy for specific details regarding shipping rates and delivery times to your location.

How can I contact DECODEMURE for further inquiries?

You can reach us via email at Info@decodemure.store for any questions or concerns regarding our products, policies, or your order.